FAQ: What Should I Check When Something Looks Wrong?
Use provenance and current context first. Prisflux is designed to make the source of important production and commercial values visible.
1. Confirm the current tenant
Many “missing” or “wrong” records are actually a tenant-context issue.
Check the tenant name in the header first.
2. Confirm the specific Piece / Mold / Physical Mold
For size-aware production data, make sure you are looking at the correct Physical Mold.
Wax weight, size, caster, location, and status are Physical Mold facts.
3. Read the provenance
For prices and casting factors, check the source shown by Prisflux.
Useful provenance can include:
- market source;
- Supplier Order;
- Supplier Invoice;
- Casting Factor Reference;
- publisher/provider;
- current resolver usage.
4. Check active/inactive state
Reference/library records can remain in the system but be inactive.
If you are in Tenant Admin, turn off Hide inactive when troubleshooting.
5. Check workflow status
Purchasing and invoice behavior depends on status.
Examples:
- Supplier Order status;
- Supplier Invoice status;
- remaining receivable quantity;
- requested completion date.
6. Refresh after changing preferences
Tenant, language, currency, and Dashboard metal choices are user/context preferences that can change what is displayed.
If the page was already open during a change, refresh if the display does not immediately match the new context.
7. Do not repair business data directly in SQL
Use the supported Prisflux workflow whenever possible.
Direct database edits bypass validation, provenance, and history and can make later troubleshooting harder.